Orders
How do I check/track my order status?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. Follow these steps:
Click the tracking link in your email (or copy the tracking number).
Visit the carrier’s website (e.g., USPS, FedEx, DHL) and enter the tracking number.
Check your account dashboard if you created one on our website—your order status will update there too.
Note: Tracking may take 24–48 hours to activate after shipment. If you haven’t received updates after 2 business days, contact our support team.
How do I place an order?
You can order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout. Follow the steps to enter your shipping and payment details to complete your purchase.
When will my order be processed?
We process orders within 1-2 business days (excluding weekends/holidays) after payment confirmation. Here’s what to expect:
Same-day processing: Orders placed before 12 PM (EST) on weekdays are prioritized for same-day shipment.
Weekend orders: Placed after Friday 12 PM (EST) will begin processing the next business day (usually Monday).
Delays: During high-demand periods (e.g., promotions), processing may take up to 3 business days.
Once processed, you’ll receive a shipping confirmation email with tracking details.
Shipping & Returns
How long will it take for my order to arrive?
International Orders:
Standard: 7-14 business days after processing
Express: 3-5 business days after processing
Please note:
All delivery estimates begin after your order is processed (1-2 business days)
International orders may experience additional delays due to customs
You’ll receive tracking information as soon as your order ships
Pro Tip:
Create an account during checkout to view real-time order status updates and tracking information in your dashboard.
What is your return policy?
We want you to be completely satisfied with your purchase. Here’s how our returns work:
Eligibility:
Unopened/unused products in original packaging
Return requests within 30 days of delivery
Proof of purchase required
How to Return:
Contact our support team at [support@nutreema.com] with:
Your order number
Product(s) you wish to return
Reason for return
We’ll email you a prepaid return label (if applicable)
Ship items back within 7 days of approval
Refund Processing:
Refunds issued to original payment method within 5-7 business days after we receive your return
Shipping costs are non-refundable (unless the return is due to our error)
Exclusions:
Opened supplements (for health/safety reasons)
Final sale/clearance items
Damaged/Incorrect Items?
Contact us within 48 hours of delivery with photos – we’ll replace or refund immediately!
How do I check/track my order status?
You have 3 easy ways to track your package:
1-Email Tracking
Check your inbox for a shipping confirmation email (sent within 24-48 hours of processing)
Click the tracking link to see real-time updates
2- Account Dashboard (if you created one)
Log in to your account
Navigate to “Order History”
Click “Track Package” next to your order
3- Manual Tracking
Locate your tracking number in your shipping email
Visit the carrier’s website (USPS, FedEx, UPS, etc.)
Paste the number in their tracking tool
Pro Tip:
Tracking may take 24-48 hours to activate after shipment
Contact us at [support@nutreema.com] if:
No updates after 3 business days
Your tracking shows “Delivered” but you haven’t received it
Help & Support
Below are some of are common questions about help & support
How do I contact customer support?
You can reach us through:
Email: [support@nutreema.com] (Response within 24 hours)
Live Chat: Click the chat icon (Mon-Fri, 9 AM – 5 PM EST)
Phone: [+96897620388] (Mon-Fri, 10 AM – 4 PM EST)
Contact Form: Fill out this form for non-urgent inquiries
What info should I include when contacting support?
For faster assistance, provide:
Your order number (if applicable)
Product name(s)
Screenshots/photos (for damaged/incorrect items)
Do you offer support for product recommendations?
Yes! Our nutrition experts can guide you:
Chat: For quick questions
Email: For personalized supplement plans
Blog: Check our Health Guides for science-backed advice
